Operations

Electricity sales

Millions of kWh 2013 2012 Change 
Free market:         
- mass-market customers  25,913  26,011  (98)  -0.4% 
- business customers (1)  9,265  13,258  (3,993)  -30.1% 
- safeguard market customers  1,721  2,020  (299)  -14.8% 
Total free market  36,899  41,289  (4,390)  -10.6% 
Regulated market - enhanced protection market customers  54,827  60,328  (5,501)  -9.1% 
TOTAL  91,726  101,617  (9,891)  -9.7% 
Enel Open Data

(1) Large customers and energy-intensive users (annual consumption greater than 1 GWh).

Average number of customers

 2013 2012 Change 
Free market:         
- mass-market customers  4,693,080  4,045,330  647,750  16.0% 
- business customers (1)  38,566  45,640  (7,074)  -15.5% 
- safeguard market customers  37,558  41,832  (4,274)  -10.2% 
Total free market  4,769,204  4,132,802  636,402  15.4% 
Regulated market - enhanced protection market customers  23,050,677  23,899,698  (849,021)  -3.6% 
TOTAL  27,819,881  28,032,500  (212,619)  -0.8% 
Enel Open Data

(1) Large customers and energy-intensive users (annual consumption greater than 1 GWh).

Electricity sold in 2013 amounted to 91,726 million kWh, down 9,891 million kWh on the previous year. More specifically, this decline in sales to all types of customer reflects the deterioration of macroeconomic conditions in Italy and the ongoing shift of customers from the regulated system to the free market.

Gas sales and customers

 2013 2012 Change 
Gas sales (millions of m3        
- mass-market customers (1)  3,394  3,440  (46)  -1.3% 
- business customers  707  902  (195)  -21.6% 
Total sales  4,101  4,342  (241)  -5.6% 
Average number of customers  3,245,996  3,158,532  87,464  2.8% 
Enel Open Data

(1) Includes residential customers and microbusinesses.

Gas sales in 2013 amounted to 4,101 million cubic meters, a decrease of 241 million cubic meters (5.6%) on the previous year, affecting all categories of customer and mainly reflecting the adverse economic climate in Italy.